"I am about to come up to my first anniversary of my hot tub and I have enjoyed every minute of it. I was even reminded by Hot Tub Barn when my first water change was and had I all the necessary bits to complete it successfully. Ordering on line has been really easy and when I have had a query, I have always had my question answered and if necessary been transferred to an engineer. On occasions I like to visit the shop, just to see what’s new and the staff are always very pleasant."
"I would and have certainly recommended HTB to people looking at buying a hot tub. Apart from reasons I have stated, they actually have real experience and knowledge, somebody at the end of the phone. Some other hot tub providers are just sellers (agents) and have no support back up. Don’t go there!! Stick to HTB."
"We would like to take this opportunity to thank everybody that was involved with the supply of our Vanguard Spa this week. Your installation engineers were so professional it was unbelieveable, this team reflects a first class company."
"My husband Peter Laker and myself would like to thank Martyn for the help he has given us during my husbands battle with cancer, especially coming to our home in his own time on one of his days off to empty and clean our hot tub."
"It was very much appreciated and we wish this to be known to yourselves and to Martyn. Once again our thanks."
"We love our Limelight hot tub. It arrived in December, 2009. Delivery and installation/commissioning crews were fantastic! The first time we tried out the tub, the ambient temperature was minus 3 degrees Centigrade, with a thick, white frost on the ground. In the tub, it was a wonderful 38 degrees C. We've used it nearly every day since and wouldn't be without it."
"It's also reassuring to know that Hot Tub Barn's friendly and efficeint shop and technical staff are always available by phone or email if ever we need them."
"We would like to thank you and all your staff for the excellent service we have received since buying our HotSpring Sovereign spa. We have found the spa virtually trouble free and far more useful than a swimming pool."
"We purchased our hot tub in December 2010 and have had nothing but exceptional service throughout. From the ordering to delivery and after sales the experience has been so smooth and professional. We would reccomentd Hot Tub Barn to anybody ( and have done already )."
"The tub is used every day by somebody in the family and friends have been round to check it out also. Thanks very much Hot Tub Barn."
"Attached are my photos of your hot tub and sauna nestling in their clock-house."
"I am very very pleased with both the hot tub and the steam sauna and would thoroughly recommend your sales staff and installation engineers for a first rate fast and efficient service."
"I think the thermal insulation on the hot tub exceeds expectations and am happy to recommend Hot tub barn as providing excellent value for money."
"Attached is a photo of our hot tub installation."
"Because we didn’t want to 'climb up into it' we inset it in our deck – this was a very sheltered but unused area of the deck which has now become the most heavily used part!"
"Use over Christmas averages 3 people at 12 hours a day – the only thing the family got out for was food!"
"The infill between the tub and the wall is ideal for wine and champagne bottles and glasses!"
"We have now had our Hot-tub for 3 1/2 years and have always received excellant service from Chelmsford by phone and its always a pleasure to visit Bybrook Barn for an update on new products and purchase some chemicals from the always bubbly Martin."
"We still enjoy using our hot tub all year round and are pleased we made the step to purchase one from Hot Tub Barn."
"Please find attached a selection of photographs of our Envoy hot tub. We absolutely love the hot tub and don't regret for one moment parting with our cash. It is pure luxury and we use it almost every evening. Thank you for providing a superb, quality product along with exceptional customer service. A special thanks to Martyn at Bybrook Barne who sold us the tub and to Trevor for oustanding aftersales service."
"Please find attached photos of our newly installed hot tub. We are so pleased we chose the HotSpring Sovereign, purchased from Hot Tub Barn in Chelmsford Essex. We would recommend anyone to go there. We were given so much time and help in making our choice of hot tub, the staff were very friendly and with so much information. A big thank you to Sarah Self who looked after us all the way."
"The guys that installed our hot tub were also very friendly and helpful. Everything we were expecting from our hot tub, we have, and we love it."
"Our wonderful landmark has given us years of blissful pleasure thanks to Hot Tub Barn!"
"We just wanted to write to tell you how pleased we are with our Jetsetter Spa. To be able to go and soak in the warmth of the water and feel the massage of the water jets after a days work in the garden is an absolute luxury."
"We have had dealings with Hot Tub Barn for many years. They have always provided a very pleasant and personal service to my wife and I, the staff always made us feel special. We have had a hot tub for some years, and recently added a swim spa."
"The swim spa was a challenge as it had to be craned in, something the Hot Tub Barn were unable to accomplish themselves because of the distance from an access point. They readily provided information that could provide this service and co-ordinated with them on the day to install the pool. The whole process was carried with professionalism."
"We should add tht we had some personal preferences that we wished incorporated, these were readily approved and incorporated. We wouldn't dream of going anywhere else for products and services such as they provide. The people at Hot Tub Barn are a first class team."
"I am just writing to say how pleased we are with our new Jetsetter Spa. It's everything and more that we hoped it would be. It was fitted exactly where we wanted by your excellent engineers, who talked us through procedures, gave us a few tips and answered our numerous questions!"
"I am pleased to take this opportunity to thank you for the excellent service you provide. Although my spa recently developed problems your representatives have dealt with all issues in an efficient, polite and professional manner."
"Here's our beloved hot tub under cover in it's own little chalet - our little piece of heaven in our back garden!"
"Our recipe for perfect relaxtion: a glass of wine, soothing bubbles enveloped in the wonderful aroma of the lavender liquid pearl aromatherapy fragrance - what a way to unwind after a hectic week at work!"
"We would recommend Hot Tub Barn for all accessories, chemicals and fragrances - all at fantastic prices, and quick delivery. Cheers!"
"Please could you pass on my thanks to Wayne from your Service Department for his assistance during my recent enquiry concerning my Hot Tub's control panel not working. Whilst unfortunately my problem could not be solved due to the unit being out of guarantee, Wayne was very helpful, and even made enquiries with your American suppliers for me."
"This is a great example of going the extra mile, which has been my experience of your company since you fitted my Hot Tub in 2009."
"I would like to commend Hot Tub Barn for a used spa which was installed a few months ago. I feel like I own a new Hotspring product and have been treated like a customer that bought a brand new spa. It is fantastic to know that the showroom is manned seven days a week for support and although a difficult delivery the spa was manoeuvred with care and attention and now gives the family hours of relaxation."
"If you have a smaller budget and want hydrotherapy to bring the family together, my experience with Hot Tub Barn should give you confidence in purchasing a top quality product and an affordable price. The spa was better than described and looks like new!"
"I will happily recommend Hot Tub Barn to my friends and family and indeed have already done so."
"Fifteen years ago I decided to buy a Watkins spa from Hot Tub Barn. They felt better built, and I liked the people there. It's now 2014; after fifteen years continuous use (outdoors) it's hardly aged. It's needed the odd spare part, but there's always been someone on the phone to diagnose the problem, or they'll come around and fix it for you if you prefer. I can't fault the product or the company selling and supporting it, and I've never regretted 'buying quality'."
"A big thank you to all at Hot Tub Barn. Special thanks goes to Ruth who was always at the end of the phone, nothing was too much trouble for her. If there was a prize for excellent staff member she should get it! We love out hot tub and would happily recommend Hot Tub Barn to anyone."
"I would like to take this opportunity of expressing how satisifed I have been with all aspects of customer service I have received throughout the purchase of my HotSpring Spa. The level of communication and the knowledge from staff was fantastic."
"We feel we have to write say a huge thank you, the spa w bought from you in October is just fabulous, also the service that comes with it is first-class. We are so very pleased we came into your shop!"